IT Support Analyst
On the track, Formula 1 is a team sport. And the business behind is the same. We’re looking for a Support Analyst to provide support within the company with IT hardware, software and telecommunication systems. This role will maintain a high level of customer service and working business environment to continue to meet F1 objectives.
Reporting into the IT Support Manager, you will:
Build, deploy and maintain IT Hardware to a high level
Offer IT Support at all sites including Biggin Hill, St James Market, Great Sutton Street, Data Centre and the Broadcast Centre
Support users with use of business telecommunication systems, troubleshooting and escalating where required
Assist with rig, commission, and de-rig at F1 Grand Prix events.
Be aware of cyber security, making a conscious effort to work in a safe, controlled environment at all times.
Produce and maintain documentation required for IT Infrastructure management.
Keep up to date with developments in the IT industry and consider how these may be implemented into IT Infrastructure or affect existing systems.
Make sure licenses and maintained renewed to support business continuity, and expiration reminder database kept up date and correct.
Ensure compliance with SOX and GDPR regulations within IT Infrastructure
Maintain backup tapes, including weekly checks, updating tapes in library and sending of tapes to offsite storage facilities.
Provide a good quality of customer service at all times, making sure that the customer is satisfied before closing jobs or escalating issues.
Technical arears of responsibility:
IT Hardware: Desktop and Laptop Support
Desktop and Laptop build and deployment
Printers, Plotters and scanners
Desktop & Laptop Software : MS Office, Windows OS, CAD Products, Adobe, Cintra, CRM and any other IT installed software
Peripheral hardware including but not limited to monitors, keyboard, mice, and docking stations
Mobile Phones & Tablet devices
Qualification in an IT or Electronic related subject, and / or relevant training and experience
Essential Knowledge Windows OS / MS Office Suite / Antivirus Solutions / Outlook / Backup Solutions / PC Hardware / Print Solutions.
Operational Knowledge of a wide range of IT and communication equipment
Good customer service skills
ITIL Foundation Qualification
Office 365 Administration and Troubleshooting
Knowledge of Active Directory/ Mac OS / MS Exchange / MS System Centre Suite
Join Team Formula 1, make it happen!