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Formula One (F1)

IT Support Analyst

On the track, Formula 1 is a team sport. And the business behind is the same. We’re looking for a Support Analyst to provide support within the company with IT hardware, software and telecommunication systems. This role will maintain a high level of customer service and working business environment to continue to meet F1 objectives.

Reporting into the IT Support Manager, you will:

  • Build, deploy and maintain IT Hardware to a high level

  • Offer IT Support at all sites including Biggin Hill, St James Market, Great Sutton Street, Data Centre and the Broadcast Centre

  • Support users with use of business telecommunication systems, troubleshooting and escalating where required

  • Assist with rig, commission, and de-rig at F1 Grand Prix events.

  • Be aware of cyber security, making a conscious effort to work in a safe, controlled environment at all times.

  • Produce and maintain documentation required for IT Infrastructure management.

  • Keep up to date with developments in the IT industry and consider how these may be implemented into IT Infrastructure or affect existing systems.

  • Make sure licenses and maintained renewed to support business continuity, and expiration reminder database kept up date and correct.

  • Ensure compliance with SOX and GDPR regulations within IT Infrastructure

  • Maintain backup tapes, including weekly checks, updating tapes in library and sending of tapes to offsite storage facilities.

  • Provide a good quality of customer service at all times, making sure that the customer is satisfied before closing jobs or escalating issues.

Technical arears of responsibility:

  • IT Hardware: Desktop and Laptop Support

  • Desktop and Laptop build and deployment

  • Printers, Plotters and scanners

  • Desktop & Laptop Software : MS Office, Windows OS, CAD Products, Adobe, Cintra, CRM and any other IT installed software

  • Peripheral hardware including but not limited to monitors, keyboard, mice, and docking stations

  • Mobile Phones & Tablet devices

Specification:

  • Qualification in an IT or Electronic related subject, and / or relevant training and experience

  • IT Experience

  • Essential Knowledge Windows OS / MS Office Suite / Antivirus Solutions / Outlook / Backup Solutions / PC Hardware / Print Solutions.

  • Operational Knowledge of a wide range of IT and communication equipment

  • Good customer service skills

Desirable:

  • ITIL Foundation Qualification

  • Office 365 Administration and Troubleshooting

  • Knowledge of Active Directory/ Mac OS / MS Exchange / MS System Centre Suite

  • Change Management

  • SOX

Join Team Formula 1, make it happen!

Apply