FIFA logo

VIP Hotel Transport Coordinator

If you are interested in a once-in-a-lifetime job in the sports industry, this is your chance. We are looking for someone to strengthen the team in charge of organizing the biggest women's sporting event in the world: the FIFA Women's World Cup Australia New Zealand 2023™. To ensure the successful operational delivery of the ninth edition of this competition, we have set up a Local FIFA Subsidiary (LFS). Its aim is to improve the experience of over 1.1 billion people watching the FIFA Women's World Cup, by delivering innovative solutions across all operational areas.

  • We are currently looking to recruit our VIP Hotel Transport Coordinator - New Zealand

Job responsibilities

The VIP Hotel Transport Coordinator role is a key position of the Transportation functional area in the FIFA Local Subsidiary (LFS). They have the responsibility, under the guidance of the VIP Hotel Transport Manager, for the successful planning and delivery of Event Transport in assigned Host City for the FIFA Women's World Cup 2023™. The VIP Hotel Transport Coordinator is responsible for the working with the VIP Hotel Transport Manager develop the Operational plan for the Transport operations in FIFA VIP Hotel. The candidate is responsible for the development, management, and delivery of all Hotel based transport operations: the arrival and departure of the FIFA VIP's, transport desk operations, briefing and managing the volunteers at the Hotel, and managing the internal and external parking designated for clients. The successful candidate is expected to be a self-starter and multi-tasker who works well under pressure and follows through on tasks.

Job Duties

  • Assist in the implementation of the transportation requirements for FIFA VIP's.

  • Creates staff training materials for all TPT Staff in the FIFA Hotel.

  • Oversee the management of the Transportation Information desk and supervise all volunteers assigned to this position.

  • Liaising with the Fleet team to provide any transportation-related information needed to ensure that VIPs are appropriately informed about transportation services.

  • Assists in the distribution and exchange of all client-related information along with LFS Guest Operations.

  • Communicates with FWWC 2023 Fleet & Bus Teams relating to vehicle and driver requirements.

  • Responsible for effective and efficient Venue transport operations in terms of parking, load zones, and staging areas.

  • Monitoring and checking all FIFA ground transport requests and planned services in Transportation Management Module (TMM).

  • Ensure contract staff has Traffic Equipment and properly stores when not in use (barriers, cones, warning tape, vests & wands, etc.).

  • Ensuring that the Wayfinding & Signage, pertaining to localised area and functions, has been implemented (directional & access).

  • Management training and briefing of any Transport Staff & Volunteers.

  • Ensure that the vehicles and drivers have been briefed and are ready to go well ahead of the Clients' departure. As well as a daily briefing with the drivers to ensure they understand daily movements and timings required.

  • Work closely with Accommodation, Security & Venue Team to ensure transport plans are coordinated with the security provisions.

  • Reports to VIP Transport Manager and escalates immediately all major incidents and issues.

  • Any other duties may be required.


  • Auckland / Tāmaki Makaurau

  • Dunedin / Ōtepoti

  • Hamilton / Kirikiriroa

  • Wellington / Te Whanganui-a-Tara

Closing Date: 20.05.2023

These tasks are a good start. Time will change. Take it and shape it.

We work hard at FIFA.We are dedicated, ambitious and innovative.And we respect our values. Always.For all roles, we seek talented people with an entrepreneurial spirit and a global mindset.The specific competencies we require for this position are:Qualification and experience

  • Education – Bachelor's Degree or a combination of education and experience relating to the position.

  • Minimum of two (2) years Transport work experience: ideally within the football, sport, event industry or two (2) years of experience in Client Services or Transport, or two (2) years equivalent position.

  • Able to effectively present information and respond to questions from support staff, managers, and clients.

  • Ideally venue, sites, and facilities operation experience within at least one mega project event, ideally more than one world-class sports event (e.g., FIFA World Cup and/or Olympic Games, Regional Football Tournaments, etc.).

  • Basic knowledge of transit operations involved in moving VIPs by vehicles, including city layout.

  • Intermediate knowledge of administration and management principles.

  • Ability to prioritize customer's needs, authority requirements, and FIFA/FWWC 2023 regulations.

  • Must be organized and detail oriented.

  • Advanced communication skills.

  • Ability to work both independently and in a team.

  • Proven experience working in cross-functional teams.

  • Ability to motivate others toward a common goal.

  • Ability to understand the big picture and adapt accordingly.

  • Exceptional planning, organizational and administrative skills.

  • Ability to work and communicate in a corporate and project focused organization.

  • High level of presentation and negotiating skills.

  • Flexibility when faced with ambiguity or constant change.

  • Positive attitude, patience, and persistence.

  • Inter-cultural competence and sensitivity.

  • IT skills; Advanced skills in MS Office (Excel, Word, PowerPoint, Visio & Project).

  • Planning software and online collaboration tools (an asset).

  • Any other duties that may be assigned.