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4 Nov 2023

Office Services Coordinator

🇺🇸 Cleveland, OH, USA
Full Time
1+ year exp.

Cavaliers Holdings LLC is committed to delivering epic experiences for our fans, team members, community, and the world. Fueled by a diverse, equitable and inclusive culture, we strive to recruit individuals that will be enthusiastic and purposeful in carrying out our vision as Transformative Leaders in Sports and Entertainment. If you are ready to work in the fast-paced and high-energy setting of the Cavs, Monsters, Charge, Legion and Rocket Mortgage FieldHouse— then we want to talk to YOU!


Reporting to the Sr Manager, Procurement & Project Services, the Office Services Coordinator performs key responsibilities pertaining to the office refreshment and snack program, mailing, shipping, and receiving. This role maintains inventory and inventory tracking for many office functions such as office supplies, toner, refreshments, stationery, conference room supplies, and mailing/shipping supplies. The Office Services Coordinator will provide exceptional customer service, with a focus on creating a customer-centric environment. This role must be able to adapt to multiple incoming requests from team members and be able to manage multiple projects and requests simultaneously. Responding with a sense of urgency is the ante to play. This individual must be organized and detail oriented. This position will also have opportunities to learn and grow in key procurement practices, ideally learning procurement strategies to assist the organization with various projects and activations, along with realizing cost savings and diverse spend opportunities.


  • Manage and oversee the ordering, inventory, tracking and stocking for all essential office products.
  • Manage and oversee the ordering, inventory, tracking and stocking for all refreshments and snacks.
  • Manage and oversee the ordering, inventory, tracking and stocking for all printer and toner cartridges.
  • Process all office supplies orders, including stationery and reconciliation for all teams.
  • Monitor product rotation procedures. Process and resolve product quality issues.
  • Oversee preventative and corrective maintenance and service calls for all refreshment machines and equipment.
  • Assist with shipping and receiving for all areas of the business, along with key mailroom operations.
  • Oversee the process for all UPS and time sensitive shipments. Own and manage all shipping functions, and train team members on shipping processes. Stock and order all shipping supplies.
  • Prepare monthly postage meter reports; prepare check requests and replenish postage meter.
  • Process all shipping invoices (UPS, UPS Freight and FedEx), and prepare and communicate weekly costs to Team Leads.
  • Maintain all copiers and printers in proper working order and stock all paper, toner, and other supplies necessary for machine to work properly.
  • Place service calls for malfunctioning copiers, printers, and fax machines, and ensure a swift resolution to any issues.
  • Assist Procurement & Project Services Team with vendor evaluations, and effectively cultivate and manage vendor relationships.
  • Become familiar with procurement processes and sourcing strategies to help in accomplishing team goals and objectives in several categories including cost savings, diverse spend, and socially conscious purchasing.
  • Assist receptionist position with phone coverage and duties as necessary.
  • Respond to team member requests in a timely and complete manner.
  • Exhibit exceptional customer service at all times.
  • Ability to multitask and work independently with precise detail.
  • Maintain clean and organized working areas.
  • Take initiative on tasks and projects that create lasting impact.
  • Ability to lift and move boxes in excess of 50 lbs.
  • Ability to work in a team setting and communicate effectively.
  • Ability to work in a fast-paced environment.
  • Performs other related duties as assigned.


  • High School Diploma or GED.
  • Prior administrative experience.
  • Inventory and product stocking replenishment experience.
  • Ability to lift and move boxes in excess of 50 lbs.
  • Strong customer service experience.
  • Highly effective written and verbal communication skills.
  • Excellent organizational and time management skills.
  • Detail-oriented.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
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