The Inside Sales Representative is responsible for generating new business and managing current season ticket memberships as it relates to Cleveland Browns ticket inventory. This full menu position will be responsible for selling and servicing season tickets, suites and hospitality. The Browns Inside Sales team provides an entry-level platform for developing skills and techniques necessary to generate revenue and build relationships with our season ticket member base.
Description:
Inside Sales Representatives work 40 hours per week and are responsible for 100 outbound calls each day. New business calls are intended to make sales over the phone with a full menu of ticket products. In addition to day-to-day responsibilities, Inside Sales Representatives attend networking events as well as team promotional events. Game-day responsibilities include servicing client accounts and other duties as assigned. The Browns are focused on building sales and service careers in professional sports and look to fill senior-level sales/service positions from the Inside Sales team.
Expectations:
- High energy and positive attitude
- Act as a role model within and outside the Cleveland Browns organization
- Desire for learning and professional development
- Strong work ethic with a competitive approach to exceeding goals and expectations
- Meet department productivity standards
Essential Duties and Responsibilities:
- Contact current and past customers and qualified sales leads to generate new sales
- Ability to sell and up-sell, including but not limited to: season ticket plans, Browns hospitality and suites, as well as group packages
- Responsible for working on a computerized ticketing system
- Mail ticket orders and product information
- Handle all facets of work associated with incoming customer inquiries for Cleveland Browns season ticket sales
- Perform other duties as assigned
Experience and Education:
- Bachelor’s Degree
- Strong customer service focus: project positive, helpful attitude and willingness to go above and beyond
- Excellent communication skills (verbal and written) and active listening skills
- Must be proficient in data entry and detail oriented
- Flexibility to work shifts that include evenings and weekends
- Ability to work well within a team environment, yet comfortable completing tasks independently
- Self-starter with the ability to be creative within a structured environment
Knowledge, Skills, and Abilities:
- Must be computer literate with knowledge of Microsoft Office applications (Word, Excel, Outlook) and demonstrate proficiency utilizing the Internet
- Must have excellent communication skills, good grammar, voice and diction
- Must have strong interpersonal skills and a team oriented spirit to provide exceptional service to our Browns fans
- Ability to understand products and services, research and communicate information and record daily activities in a fast-paced environment
