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Account Executive, Membership Service & Retention

Opportunity awaits with this unique experience to rebuild and transform a long-term AHL franchise and grow the sport of hockey in Illinois! The Rockford IceHogs, the AHL affiliate of the Chicago Blackhawks are now being operated by Chicago Blackhawks organization and we are looking for an Account Executive, Membership Service & Retention to contribute to our season ticket member renewal, retention strategies and initiatives. The successful candidate will work with the Manager, Membership Service & Retention to fulfill annual renewal and retention strategies while providing superior customer support for Rockford IceHogs season ticket members.

Primary Responsibilities:

  • Directly manage a book of season ticket member accounts, including day to day customer communication to provide necessary solutions for customer service needs.

  • Contribute to annual renewal & retention strategic planning and timelines to increase season ticket member renewal and engagement.

  • Staff the season ticket member service counter and carry out season ticket member engagement and fan experiences at all home games.

  • Collaborate with sales team to identify and formulate impactful outreach initiatives to meet and exceed customer expectations and generate revenue through upsells, referrals, and growth of the membership base.

  • Plan and execute year-round season ticket member events and experiences.

  • Collaborate with Chicago Blackhawks renewal and retention team to implement efficiencies, best practices, and shared resources.

Qualifications & Requirements:

  • Bachelor's degree in business or a related field.

  • One or more years of professional service or selling experience.

  • Ability to engage and interact with current and prospective clients and fans.

  • Desire to work in a fast-paced, fun environment.

  • Ability to problem solve and deliver high end customer services.

  • Uphold and demonstrate organizational values at all times – Integrity, Curiosity, Empathy, Collaboration & Originality.

  • Ability to foster a positive team culture, work well and collaboratively with others.

  • Demonstrates excellent personal motivation and persistence to overcomes obstacles

  • Strong verbal and written communication skills

  • Proficient in ticketing systems, Microsoft Office Suite to include Excel, Word, PowerPoint, and other computer skills required. Knowledge of Ticketmaster Archtics is a plus but not required.

  • Ability and desire to work a flexible schedule, including nights, weekends and holidays as event schedule requires.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.