The Ticket Services Representative will be part of the team responsible for the retention and growth of our PSL owner base through the delivery of first class customer service, relationship building, and referral generation.
Provide superior levels of customer service to an assigned base of PSL owner accounts by maintaining up-to-date knowledge and effectively and enthusiastically communicating all team happenings, events, benefits, and stadium details that are relevant
Meet and exceed annual Silver Club contract renewal goal
Recording and building customer records in CRM to maintain all personal touchpoint interactions and document all appropriate details and information
Introduce and assist all PSL Owners with the transition from barcodes to digital / mobile ticketing
Perform game day responsibilities including, but not limited to, in-seat visits, handling special promotions, addressing PSL owner needs, delivering Fan Packs, etc.
Sell single game tickets when necessary
Provide assistance to PSL Owners or Buyers with regard to posting and or securing tickets on league approved secondary market places
Execute special client retention oriented events that create added value for PSL owners
Assist the marketing team in Panthers Privileges processes by managing PSL Owners sweepstakes entries and contacting winners for exclusive experiences and/or prizes.
Other duties as assigned
Committed to the support of Department goals and objectives in all areas
Represent the organization at various organizational networking and/or events in a professional manner
Involvement in game day activities, promotions, and sales events
Facilitate special projects as assigned
Bachelor’s degree required
Minimum of one year of sales/services experience in the sports or hospitality industry
Demonstrated ability in the areas of relationship-building, communication, time management, and organization
Knowledge of accounts payable and billing
Must be flexible to work evenings and/or weekends and all Carolina Panthers and Stadium events, including events held on weekends, nights, and holidays
Must pass pre-employment screens
Working knowledge of Ticketmaster mobile ticketing and Archtics is preferred
Strength in teamwork, professionalism, and time management
Must possess excellent oral, written, organizational and proofreading skills
Must, at all times, display the character and values of the Tepper Sports and Entertainment brand
Must be detail-oriented and must be able to multi-task while managing time successfully
Works well under pressure and flexible when necessary
Must be able to handle confidential, privileged, and/or sensitive information with carefully and with sensitivity
Ability to collaborate with cross-functional teams to achieve desired outcome
Self-starter with a hands-on approach, good instincts for prioritization and the ability to work under a high-pressure, fast-paced environment
Standing for extended periods of time
Sitting and working at desk on a computer
Walking throughout the stadium which may include stairs
Lift at least 30 pounds
This job operates mostly in an office environment and outside in a stadium facility at times which may include inclement weather conditions.
This job description is a broad overview of the position. This does not limit expected contributions to the organization. The Carolina Panthers organization is based upon a teamwork type atmosphere.
The Carolina Panthers are an equal opportunity at-will employer and do not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin.