Premium Sales Account Executive

Primary Responsibilities:

Selling Responsibilities:

• Sell Luxury Suites

• Sell Long Term and Single Event Rentals for Panthers, Charlotte FC and major stadium events

• Sell Membership Clubs

• Sell Suite Club PSLs for Panthers and Charlotte FC

• Additional Selling Responsibilities:

  • PSLs and Season Tickets through outbound sales calls, phone sales

  • Silver Club Level PSLs and Season Tickets

  • Upgrading current PSL Owners through outbound and service calls

  • Single Game Tickets

  • Group Tickets

• Represent Tepper Sports & Entertainment in various organizational promotions, charity functions, speaking engagements.

• Assist (as needed) in the development, coordination, implementation of game day activities for both Carolina Panthers and Charlotte FC.

• Committed to the support of department goals and objectives, such as budgets and sales goals.

• Provide Premium Sales Manager with necessary support/statistical data

Service Responsibilities:

• Provide a high level of customer service to all clients, including relationship building, day to day operations, written correspondence, phone calls, account inquiries, appointment scheduling, follow up, etc.

• Work with Premium Service, Ticket Operations and Ticket Service Representatives to ensure all accounts are active, documented and up-to-date on invoicing, contracts, renewals, etc.

• Assist in determining and implementing enhancement programs for full season accounts to generate sales and member retention.

• Ensure proper maintenance of full season accounts is performed and current quality standards are met or exceeded.

Additional Responsibilities:

• Assist in the overall success & meeting goals of the sales area of the Ticket Office

• Administrative duties including filing, answering phones, and provide support to Ticketing Department

• Assist with all functions of the Ticket Office including, but not limited to, ticket sales, phone calls, written correspondence, special promotions and programs, etc.

• Other duties as assigned by Department Leadership

• Fulfill various responsibilities by assisting other departments (as needed)

Minimum Qualifications

• At least 3 years of ticket sales experience at the collegiate or professional level

• Must be flexible and available to work evenings and/or weekends, nights, and holidays

• Must pass pre-employment screens

Essential Functions

• Excellent organizational skills and attention to detail

• Strong verbal and written communication skills

• Works well under pressure while maintaining a positive attitude

• Must be a team player, reliable, and dependable

• Ability to make sound decisions and exercise independent judgement and discretion with integrity and accountability, while working in a fast-paced, high-demand, and sometimes strenuous environment

• Must maintain complete confidentiality of privileged, and/or sensitive information

• Must, at all times, display the character and values of the Tepper Sports & Entertainment brand

• Must be able to multi-task while managing time successfully

Physical Requirements

• Sitting at desk and computer for long periods of time

• Standing for extended periods of time

• Must be able to lift 15 pounds at a time

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

The Carolina Panthers are an equal opportunity at-will employer and do not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin.