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Manager of Events & Experience

The Manager of Events and Experience is responsible for planning and executing highly visible, large-scale and small-scale events that drive positive guest, fan and employee experiences while maintaining alignment with the Buffalo Sabres organizational vision.

Duties & Responsibilities

  • Plan and execute events of varying size and complexity, including Sabres Fan Fest, Season Ticket Member and partner events, select fan engagement activations, etc.

  • Work closely with internal stakeholders to ensure that events align with organizational goals and messaging

  • Determine appropriate venues, food & beverages options, budget projections, required technologies, equipment and materials needed to execute each event

  • Oversee event logistics, including event setup, registration, and on-site management

  • Negotiate agreements with outside vendors to ensure appropriate cost and quality is in alignment with organizational expectations

  • Work closely with internal marketing team to develop and implement event marketing plans to ensure maximum attendance and engagement

  • Build and maintain relationships with key stakeholders, including clients, vendors, and industry partners

  • Work with the Manager of Fan Development to create a process for securing feedback post-event to evaluate overall effectiveness and address areas needing improvement

  • Create and communicate post-event briefings that provide an overview of each event as well as future recommendations

  • Consult and assist in the planning of events relating to game day activations (giveaways, theme nights, etc.)

  • Manage the Events & Experience Coordinator and any potential interns; responsible for scheduling, and approving timesheets

  • Other duties as assigned

Minimum Qualifications for the Position:

  • Bachelor's degree in hospitality management, event management, marketing, or related field

  • 5-10years of large-scale event planning experience required; event planning in an entertainment, sports, or a similar environment preferred

  • Ability to work a flexible schedule including evenings, weekends, and holidays when necessary

  • Ability to multi-task and develop strong professional relationships in all aspects of the position

  • Knowledge negotiating contracts, procuring vendors, conceptualizing and implementing small and large scale events, and driving the overall success of an event

  • Ability to develop/implement budgets and manage expenses

Critical Competencies

  • Accurate, organized and detail oriented

  • Initiative – identifying what needs to be done and doing it before being asked to or required by the situation

  • Attention to Communication – ensuring information is passed onto others who should be kept informed

  • Customer Orientation – demonstrated concern for satisfying one’s external and/or internal customers

  • Flexibility – openness to different and new ways of doing things; willingness to modify one’s preferred way of doing things

  • Solid leadership and problem solving skills

  • Ability to thrive in a highly visible, high-pressure environment

  • Results Orientation – focusing on the desired end result of one’s own or one’s units work; setting challenging goals, focusing effort on the goals, and meeting or exceed them.