Atlanta Falcons banner
Atlanta Falcons logo
18 Jan 2025

Superfan Engagement Intern - Atlanta Falcons

🇺🇸 Atlanta, GA, USA
Internship
0+ years exp.

The Entertainment and Live Events department is excited to welcome a dedicated and enthusiastic individual to join our team as the Atlanta Falcons Superfan Engagement Intern. This immersive role offers a unique opportunity to connect with our most passionate fans while building valuable skills in fan engagement, event coordination, and loyalty program management.

As the Superfan Engagement Intern, you will play a vital role in managing the Atlanta Falcons superfan loyalty program while supporting the coordination, planning, and execution of superfan-focused events and materials. We’re seeking a self-motivated and adaptable team player with excellent communication skills and a proactive mindset. The ideal candidate maintains professionalism in fast-paced environments.

This is a part-time, hourly-paid internship, with up to 30 hours of work per week. Please note that housing, relocation expenses, and benefits are not provided.

Roles and Responsibilities

  • Serve as the primary point of contact for the Atlanta Falcons rewards program.
  • Oversee accounts, sweepstakes, redemptions, prize store inventory, and app equipment supplies.
  • Track fan app engagement, analyze trends, and recommend opportunities for increased participation.
  • Maintain a comprehensive understanding of the superfan app to enhance user experiences.
  • Act as the liaison between the Dirty Birds Nest Program and digital stakeholders.
  • Facilitate onboarding and provide customer support for app users.
  • Assist with Atlanta Falcons superfan home game, tailgates, Superfan section activities, and other events.
  • Provide app support during home games, training sessions, and in-market activations.
  • Perform routine administrative tasks, including document preparation, meeting coordination, and presentation development.
  • Support setup and execution of superfan events and Entertainment and Live Events department initiatives.
  • Work Atlanta United match day activities as needed.
  • Perform additional duties as assigned.

Qualifications and Education Requirements

Education: Bachelor’s Degree required (graduation within the past year preferred)

Experience:

  • Prior experience in fan engagement, group management, database input, customer service, or operations required.
  • Familiarity with the FanMaker platform is a plus (coding not required).

Availability:

  • Must work all Atlanta Falcons home games and Superfan events.
  • Evening, weekend, and holiday availability required.

Preferred Skills & Attributes:

  • Advanced problem-solving skills with a customer-first mindset.
  • Exceptional organizational and multitasking abilities.
  • Outstanding customer service or account management experience.
  • Strong presentation, verbal, and written communication skills.
  • Adaptability and resilience in high-pressure situations.
  • Proven ability to collaborate effectively in team settings.
  • Proficiency in Microsoft Excel, Word, PowerPoint, Canva, and Teams.

Physical Requirements:

  • Capable of lifting 35 pounds and staying active for 8+ hours in indoor and outdoor settings.

If you’re ready to bring your passion for fan engagement to life while gaining invaluable experience with a world-class organization, we encourage you to apply today!

External Apply