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Job listing closed on 24 Oct 2023
1 Oct 2023

Signature (Premium) Services Seasonal Assistant

🇺🇸 Atlanta, GA, USA
0+ years exp.

About AMB Sports and Entertainment
AMB Sports & Entertainment is part of the Blank Family of Businesses comprised of the National Football League’s Atlanta Falcons, Major League Soccer’s Atlanta United FC, Mercedes-Benz Stadium, AMBSE Ventures, and PGA TOUR Superstore.

Our Ideal Candidates

Actively Listen – Take an active role in listening by being present in the moment, using healthy body language, and ensuring joint understanding. When we read between the lines and hear what others are saying and what they are not saying, we encounter amazing opportunities to go the extra mile in serving them.

Collaborate – Realize that we are better together than we are alone. We achieve much better results when others have the opportunity to add their diverse perspectives. Be open to feedback and actively seek input from a variety of people at varying levels because the best ideas come from those who are closest to those we serve.

Engage in Servant Leadership – Put others ahead of yourself even when it’s difficult. Find opportunities to lead by example in the way you pitch in and help others. Giving back to others is at the heart of what we do.

Build Relationships – Cultivate trust in relationships by showing respect and sensitivity. Invest time in helping others to continuously improve by listening to their ideas and helping them to continuously improve.

Own Results – Own issues you encounter even when they are outside of your area of responsibility by taking action or seeking out the needed resolution. You are empowered and expected to take risks aimed at exceeding the expectations of our guests. Take advantage of this rare opportunity by utilizing available resources.

Position Summary

The Signature (Premium) Services Seasonal Assistant position will provide the opportunity to gain knowledge, experience, and understanding involved in managing the premium seating experience in the NFL, MLS, and other high-profile sports and entertainment events. The Senior Services Executive is responsible for the work schedule and will evaluate the work progress.

Responsibilities include:

  • Assist Signature Service Executives with daily operations. This will include dark day suite use, suite inspections, and other event day service projects as assigned.
  • Communicate with Premium Members and fans while ensuring the highest level of service is provided regarding renewals, benefits, retention, ticketing, finance, account management, and game/event day activities.
  • Answer the Signature Service phone line and assist customers with their questions and concerns.
  • Manage records within Archtics & CRM ticketing systems.
  • Identify, troubleshoot, and resolve unusual/adverse situations using a quick response approach and make sound judgment decisions based on available information.
  • Other duties as assigned.


  • 30-hour work week, ability to work evenings, weekends & holidays
  • Punctuality
  • Maintain a positive demeanor, team spirit, and professionalism at all times
  • Attend and contribute to meetings
  • Manage inbound line and live chat for both season ticket members and MBS
  • This is an in-person position expected to work at Mercedes-Benz Stadium

Required skills, abilities, and qualifications:

  • Recent completion of a Bachelor’s degree in Business, Sport Management/Administration or related field
  • Excellent written and oral communication skills.
  • People-oriented and customer service-focused.
  • Computer Literate. (MS Word, Outlook, Excel).
  • Self-motivated with the ability to work with minimum supervision.