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4 Feb 2025

Product Owner, Experiential Technology

đŸ‡ș🇾 Atlanta, GA, USA
Full Time
3+ years exp.

Position Summary

The Product Owner, Experiential Technology, leads the Connected Experiences (CXP) product team at Mercedes-Benz Stadium. The team oversees the development, maintenance, operation, and growth of Connected Experiences, a range of initiatives powering increasingly personalized & differentiated event day experiences for our fans/guests. The role will be at the forefront of shaping this product, collaborating with a broad range of internal and external stakeholders to ensure its continued evolution and success.

The ideal candidate possesses a deep passion for hospitality and the use of technology to create special, unique moments for users. They will harness prior experience in emerging technology, digital platforms and/or UI/UX roles to set a vision for the CXP product and execute at a high level.

Responsibilities

  • Product Ownership & Development
    • Own the creation, maintenance, and execution of product roadmap for Connected Experiences, including the growth and support of biometric experiences within the stadium (“MBS Express”)
    • Drive the agile development process, including sprint planning, backlog prioritization, and release cycles
    • Oversee support for CXP users, providing timely communication and resolution for any issues related to their account or interaction with any CXP experience
  • Strategy & Vision
    • Work with executives and key department leaders (Digital, Data Operations, I.T., Innovation, etc.) to define product strategy and long-term vision, aligning with the organization’s strategic priorities and goals
    • Serve as an internal user advocate, influencing the direction of CXP product(s) using fan-centric designs
  • User Insights & Research
    • Continuously gather and analyze user feedback, market trends, and performance data to identify opportunities for improvement and innovation
  • Team Leadership
    • Manage lean, dynamic CXP Product team to organize & catalyze broader organization to execute on roadmap
  • Stakeholder Communication
    • Serve as the main point of contact for both internal and external stakeholders
    • Build and present regular status updates on CXP experiences, fostering awareness around product performance and progress against roadmap
  • Metrics & KPIs
    • Identify KPIs that meaningfully capture product’s value delivery and experiential impact
    • Monitor performance and metrics to inform decision-making, shape strategy, and adjust priorities
    • Set near- and long-term milestones for MBS Express, using these markers to streamline approvals/expansion

Qualifications

  • Bachelor’s degree in Business, Computer Science, Marketing, or related field, or equivalent work experience.
  • 3+ years of experience in product management, particularly with digital platforms, apps, or tech-driven products Experience in the sports or entertainment industry and/or with biometric technologies is a plus
  • Strong understanding of technology, including familiarity with digital platforms, APIs, and UX design
  • Demonstrated ability to identify insights from data and user feedback and turn them into actionable product strategies
  • Experience leading small teams or cross-functional projects with a focus on collaboration and communication
  • Experience working in agile development environments, collaborating with developers, designers, and data teams to deliver products

Requirements

  • Ability to work independently and take initiative in identifying product needs and driving them to completion
  • Excellent verbal and written communication skills, with the ability to clearly present ideas to various stakeholders
  • Ability to work in a fast-paced environment and adapt to changing priorities, including nights and/or weekends when required by stadium event calendar
  • Strong team player with a collaborative mindset, able to work effectively with diverse teams and stakeholders
  • Strong curiosity about how technology can be used to enhance the fan experience
External Apply