The Atlanta Falcons Fan Services team assists as the liaison between the Atlanta Falcons and our Season Ticket Member account base. The role focuses on delivering top-notch service through relationship building, value added efforts and gameday activities. The program provides associates with the necessary tools, skills, and experiences to build a solid foundation within the sports industry.

Role & Responsibilities:

Develop, enhance, and maintain relationships with Season Ticket Members by phone, email and in person event experience
Communicate between the Atlanta Falcons and the Season Ticket Members and fans while ensuring the highest level of service is provided as it relates to renewals, benefits, retention, ticketing, finance, account management and gameday activities
Identify, troubleshoot and resolve unusual/adverse situations using a quick response approach and make sound judgement decisions based on available information
Recover past-due PSL and Season Ticket payments from clients and create customized payment plans for those in unique situations
Manage records within Archtics and CRM ticketing systems
Assist various departments on gamedays to develop further insight and skillset within AMBSE

Expectations:

60+ touchpoints daily
30-hour work week, ability to work home games
Punctuality
Meet weekly goals set by management
Maintain positive demeanor, team spirit and professionalism at all times
Attend and contribute at meetings
Manage inbound line and live chat for both season ticket members and MBS
This is an in-person position expected to work at Mercedes-Benz Stadium

Required Skills:

Customer service oriented
Ability to produce timely results with a sense of urgency
Use of sound judgement and problem-solving skills
Uphold a high level of organization and attention to detail
Be flexible and adaptable to changes as they come

Educational Requirements

Recent completion of a bachelor’s degree in Sports Management, Sales/Marketing, Communication, or Business preferred

Fan Services Associate