Ticket Services Representative

Position: Ticket Services Representative Full Time

Reports to: Director, Box Office

Location: State Farm Stadium (Glendale, AZ)

Cardinals Organizational Summary:

The Arizona Cardinals Football Club is a professional football team within the National Football League (NFL). The Cardinals compete in the National Football Conference (NFC) West division and call State Farm Stadium in Glendale their home stadium.

As one of the oldest pro football franchises in the U.S., the Cardinals Club has established itself as a sport and cultural hallmark within Arizona, developing a family-oriented culture that strives to be a championship team on the field, in the community, and as an organization. Over the years, the organization not only continues to grow its fanbase and reach within the local community but also prides itself in maintaining a diverse and dedicated workforce.

If you want to join an organization that values safety, courtesy, efficiency, experience, diversity, and longevity, we would love for you to join our team. Learn more about the Arizona Cardinals and see what’s happening here.

Job Summary:

The Stadium Box Office Representative will assist the Box Office Director with all box office duties and responsibilities.

Primary Job Duties:

• Process ticket sales efficiently and effectively in person, by phone, by internet, and by mail
• Provide excellent customer service and effectively resolve customer issues and/or complaints
• Utilize different types of technology to help process orders including computers and cell phones
• Provide excellent customer service
• Determine and collect appropriate fees, guide patron decisions, and issue tickets
• Process and verify credit card purchases
• Be well-versed on all State Farm Stadium offerings, stay current on all events
• Operate SeatGeek ticketing system
• All other duties as assigned

Qualifications/Requirements:

• Education: High School diploma or equivalent
• Familiarity with ticketing systems and more specifically the SeatGeek ticketing system is preferred
• Flexible schedule required, must be able to work long hours including evenings, weekends, and holidays
• Superior organizational skills with the ability to manage priorities effectively and multi-task to get competing duties accomplished in a timely manner
• Must possess excellent communication skills
• Previous money or ticket handling experience is preferred

Position Information:

• Includes walking and/or standing for long periods of time
• Ability to lift up to 25 lbs
• May view computer screens for long periods of time

Cardinals Benefits/Perks Summary:

The Arizona Cardinals Football Club has developed a comprehensive benefits package that provides economic and inclusive benefits to full-time employees. The Cardinals benefits offer care, protection, and support for employees and their loved ones. The Cardinals organization encourages an environment that is conducive to living a healthy, productive, and flexible lifestyle.

Benefits and Perks include, but are not limited to:

• Health, Dental, and Vision Insurance options; effective the first day of hire
• 401 (k) retirement option with employer match contribution
• Paid Time Off Accruals (including sick time accruals)
• Paid Time Off for most Federal holidays
• Time off for Maternity, Paternity, Military, and Bereavement
• MDLIVE: 24/7 medical support
• Flexible Spending Accounts (FSA) & Health Care Saving Account options
• Discounts on Cardinals gear & paraphernalia
• Tuition reimbursement & Professional Growth opportunities
• Daily free lunch
• Complimentary season tickets
• Subsidized gym memberships

The Arizona Cardinals Football Club is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Education

• High School or better